Commercial Training for Office Staff
To download a copy our commercial training flyer, click here.
One of our customer service commitments at Record Direct is to offer market leading FREE training to help enhance knowledge in automatic doors. This is designed for office staff including sales, service, estimating and project managers who may require an introduction to automatic doors in general and Record’s equipment specifically.
The training will take place in two, 2 hour sessions with the 1st course focusing on the DFA127 swing door operator and the 2nd aspects of Sliding and Folding doors as well as other basic automatic door information.
Our free training covers the following topics:
- Introduction to Product
- Accessories Overview
- Activation Methods
- Safety Guidelines
- Product Overview
- BDE-D Basics
- i-record configuration tool
- Maintenance Essentials
- Introduction to BS EN16005 Standards
- Handling Customer Enquiries
- Effective Sales Techniques
- Understanding Customer Needs
- Site Survey Basics
Interested in booking training for yourself or someone in your company?
Upcoming Training Dates
If you are looking for FREE online commercial training, our upcoming dates are:
- 9th December, STA 20/FTA 20
- 6th January, DFA 127
Don't just take our word for it! See some of our positive feedback:
J Manny Training Case Study
Lee and Katie, two enthusiastic young employees from J. Manny, recently attended our Commercial Training for Swing and Sliding Automatic Doors, held by Kevin McCann, National Training Manager for Record Direct.
Click here to read our full case study.
"Following your training with our office staff member’s their confidence has grown. It has enabled them to interpret engineers parts request which in turn is ensuring a faster turnaround for our customers and saving costs to the department. Instead of having 2 people looking at the parts requests the staff are confident they are quoting the correct parts.“
Kelly Coward – Facilities Management Co‑ordinator – Altegra
"I’ve attended both the DFA127, STA20 and FTA basic training by Kevin McCann and I can say both courses have helped me massively in training to become an Estimator in the Automatic Door Industry. Kevin has great knowledge in both the DFA127 and STA20, explaining how each operator works through visuals and his own experience. The STA20 training has made everything so much clearer with understanding the difference between a pocket screen, the RIC290 and AIS290. I would highly recommend both these training courses to anyone with or without experience, and I can’t wait to see any future training courses presented by Kevin."
Hannah Nuttall - Estimator - ADC Door Company
"The training session run by Kevin was a great intro into the world of automatic door operators for our sales and estimation team. It covered all the necessary features of the products and their components that are available and also what factors need to be considered when discussing a project with the client."
Dan Buckham - Head of Technical Support - Safetell
